I had two emails from customers last weekend asking if I could add some items of organic baby food into their latest order before sending it out. Of course, normally that would be no problem – I shop online myself and know that I don’t always remember everything.
Unfortunately, for both these customers I had already despatched the orders and the customers were left deciding whether to incur additional delivery charges or wait until their next order. My apologies to Sophie and Di.
Personal and Flexible Online Shopping
When we receive your baby food orders we aim to ship everything out within 24 hours. Unlike many online shops we don’t charge a premium for next day delivery because we aren’t in a position to actually guarantee it, but I think we can be rightly proud of the fact that over 90% of all Ulula orders are received by the customer the next day (in the UK).
At the same time, we aim to offer a very personal and individualised shopping experience and would like you to have the flexibility of adding anything to your baby food order that you may have forgotten. So, could I emphasise to all our customers that if you need to add anything to your order, please do try and let me know as soon as possible so we can pop it in the parcel before it is sent out. Either send a message using the contact form available from every page on the site, or just give me a ring.
We alway welcome feedback on our organic baby foods as well as the service we provide. Let us know how we can improve the site to make your shopping experience as hassle-free as possible.