Gluten Free Foods – Customer Feedback and a New Menu For People with Gluten Intolerance

As existing customers will already know, I try to make sure I personalise the service I offer and always write a little note with every order. Many customers email or write back and tell me more about their babies and families.

When H. placed an order recently I assumed she was buying for her baby, but it seems the gluten free food she was buying was really for herself. This isn’t actually that unusual, because although Ulula is a online shop for organic baby food, we do sell many food items that are suitable for older children as well as adult members of the family with gluten intolerance.

Hi Sabine
Thankyou for your note with my recent order.
the items are i’m ordering are actually for myself (a rather overgrown child!) not my baby.
since finding out i have a severe gluten intolerance i’ve really really missed wheat based crispbreads – ricecakes are for me a rather poor substitute, but having found your products, i now don’t feel i’m missing out at all.they are fantastic and have given me such a boost as i’m now feeliing so healthy without gluten, but am also loving everything i’m eating which is important!
also thankyou for your quick and reliable service. i’ve been very impressed al round.
very best wishes
H.

A New Gluten Free Menu Structure

After receiving H.’s email we had another look at our gluten free menu item and quickly realised that the gluten free category page was rather unwieldly, with currently over 70 items on one page!

We, therefore, had a rethink about how we present the gluten free foods and have restructured the menu item to make it more user friendly. The menu now resembles the following structure:

So, thanks to H. for the kind comments and for the idea to improve how we present our gluten free products. Hopefully we have made it easier for everyone with a gluten intolerance to quickly find the foods they are looking for.

Do you or a baby or child you buy food for have a gluten intolerance? If so, how do you find our new ‘gluten free’ menu structure? Let us know.

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