Category Archives: Customer Feedback

When your little one is suffering with constipation

Constipation is bad enough when you are a grown up, but for little ones it can be miserable.

Constipation can occur for all sort of reasons; sometimes it is because of diet, some children have a sensitivity to foods and their bodies reaction is to experience a stool firming effect – constipation and for some little ones it is not what they eat but for example too little fluid intake. However it is common and in most cases, easily resolved.

How Holle can Help – when you are what you ‘Holle eat’!

Certain foods can have a stool firming effect, whilst others can have a stool loosening effect. If your little one becomes constipated avoid feeding constipating foods for a while or feed them only in small quantities.

Rice Porridge can have a firm stooling effect, in which case, you can happily swap to Holle Millet Porridge (gluten-free) or Rolled Oats Porridge which are both stool regulating.holle-organic-millet-porridge-with-rice

Carrots, bananas and raw apples can sometimes cause constipation in babies and complicate their digestion. Good alternatives are parsnips, pumpkins and cooked apple and pear.holle-pure-organic-pear-baby-food

As in all aspects of parenting, there is always an element of trusting your instincts – and those of your baby. If your little one refuses to eat a certain porridge, or fruit, or vegetable, they might well be instinctively self-selecting – telling you what they don’t need, and that may well help you find what they do need in order get themselves comfortable once again.

The beauty of Holle is that the company and their nutritionists, understand this completely – both scientifically and instinctively – and have produced a good selection of Demeter quality foods to support your little one’s needs. For a helpful and handy list of all the Holle Jars and their guide to introducing solid food take a look at the Holle Nutrition Guide.holle-demeter-baby-jar-nutrition-guide

How can I tell if my little one is constipated?
If your little one is straining to do a poo, it doesn’t necessarily mean that they are constipated. When it comes to a baby’s bowel movements, there is often no normal number or schedule. Similar to adults, babies’ bowel movement patterns vary. Poo can also change in texture from day to day.

If you’re concerned that your baby may be constipated, look out for these signs:

• Crying and discomfort, irritability or pain before doing a poo
• Dry, hard, pellet-like poo that she has trouble passing
• Fewer than three bowel movements a week
• Foul-smelling wind and poo
• Loss of appetite
• A hard belly
• As odd as it sounds, very liquid poo can be also be sign of constipation. Liquid poo can slip past the blockage of hard poo in the lower intestine. If you see this, don’t assume it’s diarrhoea. It may be evidence of constipation.

What causes constipation?
There are several possible reasons why your baby may be constipated:

• Formula milk. A formula-fed baby is more prone to constipation because formula can be harder to digest than breastmilk, causing poo to be firm and bulky. A breastfed baby is unlikely to get constipated. Breastmilk produces poo that is almost always soft, even if a baby hasn’t done a poo for a few days.
• Introducing solids. Babies often become constipated when they start solids, as their bodies learn how to manage new foods. Low-fibre foods and not enough fluids also contribute to constipation.
• Dehydration. Your baby may be refusing milk because she’s teething, or is poorly with a cold; Your older baby may not be drinking enough milk or water with her solid foods. Whatever the reason – if your baby isn’t getting enough fluids, she may become dehydrated. This can cause dry, hard poo that is difficult to pass.
• A medical condition or illness. Occasionally, constipation can be a symptom of a food allergy, food poisoning, or a problem with the way the body absorbs food, known as a metabolic disorder.
• Worry – maybe about a big change such as moving house, starting nursery or the arrival of a new baby.
For more information and advice click here NHS

Babies who haven’t been weaned
If your baby is constipated but hasn’t started to eat solid foods, the first way to treat them is to give them extra hydration between their normal feeds. The Holle Nutritionists recommend for little ones’ the Baby Tea which contains the herbs fennel, aniseed, caraway and camomile, which together act effectively to relieve wind and support and encourage healthy digestion.holle-organic-baby-tea

The Tea can be taken either on its own, or if your little one is still drinking Milk, the Tea can be mixed in with your Holle Infant Formula by using 1/3 Holle Tea and 2/3 water. Do not use more water than recommended on the packet when you make up the bottle.

“Absolutely love this milk started my baby on it at one week old for a top up with my breast milk as I found it too hard to express breast milk! My baby girl took to it instantly and has had no negative side effects, although I found she was constipated (this is normal for breastfeed baby’s as they absorb all milk) although I did email ulula to ask if they had experienced anyone else having constipation, there customer services was incredible and suggested making the formula with 30ml of their kinda tea and they sent me some samples to try! Instantly this relived my baby’s colic and constipation! She LOVES the milk so much that TBH would chose the formula over the breast lol but she is happy with both! I would highly recommend both these products!” Vicki

“Hi, We we’re giving breast milk & bottle but now only give bottle milk & our 4month old was getting constipation. I read somewhere to give him a tsp. of juice which worked but I didn’t want to be giving him so much sugar all the time, I read a review on this website from the goats milk that said they use this tea. I ween him off the juice now & his poo it great. I use little tea pot & get three bottle from one tea bag. It works fine & saves me some money. Thanks Holle x” Charlotte

Constipation in children
Constipation is common in childhood, particularly when children are being potty trained. As well as infrequent or irregular bowel movements, a child with constipation may also have any of the following symptoms:

• loss of appetite
• a lack of energy
• being irritable, angry or unhappy
• foul-smelling wind and stools
• stomach pain and discomfort
• soiling their pants
• generally feeling unwell

If your child is constipated, they may find it painful to poo. This creates a vicious circle: the more it hurts, the more they hold back. The more constipated they get, the more it hurts. Even if pooing isn’t painful, once your child is really constipated, they will stop wanting to go to the toilet altogether. The Weleda Nappy Change Cream is a must for sore bottoms.cal_nappychangecream75mltubeen

Ways to help prevent and relieve constipation in babies and children:

• Make sure your baby/child has plenty to drink – this includes breastfeeding and formula milk feeds.
• You may want to try gently moving your baby’s legs in a bicycling motion or carefully massaging their tummy to help stimulate their bowels.baby_body-oil
• Once weaned successfully, give your child a variety of foods, including plenty of fruit and vegetables which are a good source of fibre.
• Encourage your child to be physically active – it really helps.
• Get your child into a routine of regularly sitting on the potty or toilet, after meals or before bed, and praise them whether or not they poo each time. This is particularly important for boys, who may forget about pooing once they are weeing standing up.
• Make sure your child can rest their feet flat on the floor or a step when they’re using the potty or toilet, to get them in a good position for pooing.
• Ask them to tell you if they feel worried about using the potty or toilet – some children don’t want to poo in certain situations, such as at nursery.
• Stay calm and reassuring, so that your child doesn’t see going to the toilet or mealtimes as a stressful situation. You want your child to see pooing as a normal part of life, not something to be ashamed of, and food and eating as their friend, not something that ultimately hurts them.

If your little one’s constipation is not getting better don’t struggle on alone; do please consult your GP or Health Visitor for support.

We Want Your Feedback to Help Improve Our Online Baby Food Service

I thought I would finish this week with a couple of emails we have received recently. We value all your feedback, it’s the best way we have of planning to improve the Ulula site and the baby foods ranges that we offer.

Dear Sabine
Thank you so much for putting yourself out and sending my package even though you already had so many orders to send out. You are truly a top business woman who really knows how to run a company and look after her customers!
Thanks again
Cassie

Hi Sabine,
just a quick email to say I received my order and am very pleased with the
quality of the items. The carob is really delicious.
I am pleased to have discovered your website, thank you very much.
Best regards,
Ejaz

I do occasionally get in touch with customers to talk about the site and how we can improve your shopping experience  with us. Many thanks to those who have recently given us some food for thought – look out for future developments.

Lovely Story on Making Purees For Weaning a Baby When Out and About

I was told a really nice story recently when a grandmother phoned wanting to buy two of our popular glass graters. When I said that it is unusual for someone to buy two at a time she told me that they were actually for two of her daughters, one of whom is pregnant and the other has a baby coming up to weaning age – neither of who were yet customers of Ulula.

The grandmother explained that her third daughter – who is a Ulula customer – had previously bought a glass grater and the four of them had all that day gone out for lunch in their local Marks and Spencer cafe. She told me:

“We got our meals and sat down. My daughter reached into her baby’s bag and brought out her glass grater – none of us had seen it before. Then she took out an apple and a banana. She cut the apple into four and there and then made the baby’s lunch! She just quickly rubbed the apple on the grater, mashed in a bit of banana and mixed it all togther. The whole thing was ready in a minute. My other two daughters sat there amazed. All I heard during lunch was how good the glass graters are and how they had to buy one.”

So, as soon as she got home she thought she would treat her daughters and buy them both a glass grater. How sweet!

I thought I would repost our short video showing just how quick and easy our glass grater is at making purees when weaning your baby. It really does have to be seen to be believed.

Glass graters have been used for generations by mums to prepare pureed fruit and vegetables when first weaning their babies. Using a glass grater gives you exactly the right consistency of fruit or vegetables you need when preparing your home made baby food. Experience shows us that no other grater can achieve this consistency with so little mess or waste.

Share your glass grater stories and tell other mums how it helps you wean your baby, wherever you are.

Gluten Free Foods – Customer Feedback and a New Menu For People with Gluten Intolerance

As existing customers will already know, I try to make sure I personalise the service I offer and always write a little note with every order. Many customers email or write back and tell me more about their babies and families.

When H. placed an order recently I assumed she was buying for her baby, but it seems the gluten free food she was buying was really for herself. This isn’t actually that unusual, because although Ulula is a online shop for organic baby food, we do sell many food items that are suitable for older children as well as adult members of the family with gluten intolerance.

Hi Sabine
Thankyou for your note with my recent order.
the items are i’m ordering are actually for myself (a rather overgrown child!) not my baby.
since finding out i have a severe gluten intolerance i’ve really really missed wheat based crispbreads – ricecakes are for me a rather poor substitute, but having found your products, i now don’t feel i’m missing out at all.they are fantastic and have given me such a boost as i’m now feeliing so healthy without gluten, but am also loving everything i’m eating which is important!
also thankyou for your quick and reliable service. i’ve been very impressed al round.
very best wishes
H.

A New Gluten Free Menu Structure

After receiving H.’s email we had another look at our gluten free menu item and quickly realised that the gluten free category page was rather unwieldly, with currently over 70 items on one page!

We, therefore, had a rethink about how we present the gluten free foods and have restructured the menu item to make it more user friendly. The menu now resembles the following structure:

So, thanks to H. for the kind comments and for the idea to improve how we present our gluten free products. Hopefully we have made it easier for everyone with a gluten intolerance to quickly find the foods they are looking for.

Do you or a baby or child you buy food for have a gluten intolerance? If so, how do you find our new ‘gluten free’ menu structure? Let us know.

Holle Organic Baby Food – Some Customer Feedback

Baby Matilda eating her Holle baby foodWhen we receive orders at Ulula we do often wonder about the babies and families our food goes to feed. So it is always great to hear from mums and dads – we love to hear how your babies like the food as well as any comments you have on our service and the website.

Thanks to Victoria who sent us the following feedback, along with a photo of her baby daughter Matilda – what a lovely baby!

Dear Sabine
I have recently received my order from you and just wanted to say a huge thank you for supplying Holle in the UK. My four month old daughter, Matilda, absolutely adores all of them, from the baby porridges to the puddings! In fact, her nursery staff have today informed me that she was very upset that they didn’t feed her quick enough today!!!! She’s sleeping better, she loves the baby tea and is generally on top of the world! She has recently had tonsilitus and the organic tea has managed to relax her just before bed. I shall mail you some photos of Matilda eating Holle as you won’t believe the state she gets in, thank goodness it’s organic and is probably good for her skin!!!!!!
(By the way, my 7 year old tried the pudding too today and he loves it!!!!!)
I am sure she will soon finish the food that I have ordered and can’t wait to purchase some more from you.
I also wanted to say thank you for your kind note you put on the invoice, it’s so nice to receive such a personal service from you.
I am looking forward to dealing with you more in the future.
With kind regards
Victoria

Your feedback helps us to improve our service and our website – so please do let us have your comments.